HP Care Pack Services

In tough economic times, it is even more important to make the proper services decisions.

• Will you really be prepared for the unexpected?

• Do you have sufficient support for your technology assets to protect your overall business?

When the economic climate is especially tough you can’t afford to make mistakes with your IT, so get reliable expertise and support with HP Technology Services.

The standard warranties that come with your product, have limited product warranty which only guards against manufacture defect issues; the real risk factors lie in areas including applications, process management and the “human factor”.

Another complexity introduced with warranties is that different components have different warranty levels. For instance, a server may have a standard warranty that covers the server for three years, including parts, labour and on-site repair. But an optical disk drive in the same enclosure may only be covered for parts, and only for one year. Managing so many different warranty periods quickly becomes a confusing and time-consuming task.

HP Care Pack Services support packages are the easiest and most cost-effective way to enhance and extend your product warranty, so you can be sure you’re covered in every situation.

Just compare some of the benefits of HP Care Pack Services over standard warranties:

WHATS COVERED

• All internal HP supplied options purchased either with Server or during the lifetime of the HP Care Pack

• Up to and including HP supplied monitor 22” TFT/CRT, keyboard & mouse

• In the UK only, the following standalone UPS models are also covered: T1000 XR, T1500 XR, T2200 XR, Pro UPS 500, T700, T750

• HP supplied Rack plus following rack options:

• UPS models R1500XR, R6000, R3000 XR, R1200XR, R5500XR
• UPS runtime modules supporting the above
• KVM switch
• Server console switches
• Fan assembly
• CMC power distribution assemblies
• PDUs 16/32/40 amp
• Rack monitor, keyboard and mouse

All external storage devices require their own HP Care Pack.

With Care Pack Services, you can choose from:

• Installation and deployment services
• Support and maintenance
• Optimisation and assessment
• Education and learning

BUT AREN’T THESE KINDS OF SERVICES EXPENSIVE?

To see how much HP Care Pack Services can save you, consider the following examples comparing the cost of downtime of incidents resolved under HP Care Pack Services vs. a standard warranty:

Example : HP blade server
For a regional mail order company with 750 employees. Industry cost of downtime:
30,800 EUR hourly