Client Focus

A measurement of our client satisfaction is delivery of what we promise - providing products and services that our clients request within specific timeframes. To enable this, Insight has fully trained Account Managers for SMB, Enterprise and Public Sector clients. Specialists encompassing the IT spectrum and dedicated external Account Managers with business-sector specific knowledge support these teams. Our success is not simply about what Insight does for our clients - it is more about how we do it.

Your Trusted Advisor

At Insight we offer you a personal Account Manager to take responsibility for your organisation. Your Account Manager will manage your day to day needs, supplying to your requirements and advising on IT issues. You will also have access to further technical, software licensing & services specialists, while retaining a central point of responsibility to ensure your total satisfaction.

Our Evolved Approach

Insight has developed a sophisticated sales structure that maps the UK business landscape to enable us to consistently provide trusted advice to our clients. Through understanding that the needs of organisations will vary according to their size and industry, Insight has reflected this in our Account management approach. Teams of Small Business Advisors specialise in addressing the requirements of organisations in this sector of the economy, while our Enterprise Team consists of highly experienced Client Managers who hold strong strategic relationships with our largest clients.

To act as a trusted advisor to our mid-market client base, Insight has adopted a vertical strategy. Your individual account manager will possess knowledge and skills specific to your industry, in order to better understand the commercial and legislative pressures you face. Product, solutions and software offerings have been aligned and tailored to meet the your specific vertical requirements.