On one hand, Wi-Fi VoIP
undoubtedly makes a lot of sense. It offers a truly flexible mobile solution
from a single device; giving users the freedom to roam the corporate WLAN,
across public Wi-Fi hotspots, and back again, completely seamlessly. And the
dual mode scenario – where the handset switches to a cellular connection when
it drops out of wireless network range – certainly works for me.
Big things are duly
predicted for the technology. Analyst Infonetics, for example, forecasts Wi-Fi
phone revenues to total $3.7bn within 12 months and that consumers too will
take the plunge as bundled packages start incorporating Wi-Fi VoIP options.
Media coverage of new
Wi-Fi VoIP devices like the iPhone and the BlackBerry Curve is also helping
drive the idea of using wireless for more than just web access, while verticals
such as healthcare and logistics are already on the charge with the technology.
It all sounds so
promising that I’m almost reluctant to get to the inevitable but.
But...
Seems to me that a good
deal more in the way of education is needed before Wi-Fi voice should be
welcomed universally.
There look to be question
marks around security and reliability for instance; particularly the
technology’s potential susceptibility to issues like denial of service attacks,
electronic eavesdropping, call hijacking, and data theft. And there are even
fears in some quarters that Wi-FI VoIP could open network backdoors that allow
hackers to take control of host machines.
Infonetics and big name
security players like McAfee are among those warning about the increasing
dangers posed by groups like mobile-focused cybercriminals, while VoIP is also
ripe for spam or SPIT (Spam over Internet Telephony) as it has been dubbed.
Either way, it means more
head scratching for the IT department, and quite how keen they’ll be to embrace
both the technology and its associated headaches remains to be seen.
In the meantime a lot more debate and
discussion is surely on the cards... not least about the opportunities all this
could open up for McAfee and its cohorts.
Oh well, it’s an ill wind...