BlackBerry® Technical Support Services

More coverage aligned to your organizational needs

Because one support plan does not fit all, we’ve created new flexible annual support offerings with many new support features, including preventive and value added extras with the option to purchase additional support features.

See what’s in the support program now!

• Electronic incident submission through the new BlackBerry Expert Support Centre with a response by phone or email
• A BlackBerry® Technical Support contract allows your business to upgrade FREE to the latest BlackBerry® Enterprise Server v5.0 (please link this through to the BlackBerry® Enterprise Server page)*
• Relationship based support: Support Service Specialists, Support Account Managers, the Direct Advanced Response
• Team (DART) and a full-time, on-site technical expert for Elite subscribers
• Training packages that grow in scope with your support level, ranging from web-based training to instructor-led webinars
• and on-site training days; all support levels include BlackBerry® Certification exam vouchers for each Named Caller and
• discounts on your subscription renewals based on the number of Named Callers that achieve BlackBerry Certification
• eNewsletters and webcasts boost knowledge transfer, covering issues and potential workarounds/resolutions
• Optional services so you can customize your support plan (many options are included features for Premium and Elite subscribers)

*Based on BlackBerry Technical Support Advantage levels and above

Call us to learn more about the new program and to discuss the most appropriate level of BlackBerry Technical Support for your business!

Technical Support Services provides comprehensive technical support and software maintenance services for the BlackBerry®  Enterprise Solution through a flexible, annual subscription-based program.

Technical Support Service, also known as TSupport, is an essential component of any BlackBerry® Enterprise Solution deployment that helps to ensure you are extracting full value from the solution at all times. The annual Technical Support Services subscription ensures your IT budget remains manageable and helps protect your BlackBerry® investment and the productivity enhancements it provides.

Single Point of Contact

Technical Support Services provides a single point of contact for accessing professional BlackBerry® support expertise and free software upgrades directly from the manufacturer, regardless of where or how you initially purchased your solution. It also provides support for the software components of BlackBerry® Connect and BlackBerry® Built-In devices.

Flexible Support Options

Technical Support Services is a flexible program that allows your organisation to access the degree of support it requires to make the most efficient and productive use of the BlackBerry® Enterprise Solution. Choose from six program levels knowing that your level of support can evolve to meet your organisations mobility requirements as you deploy more BlackBerry® devices, utilize more advanced features and mobilise business critical applications in addition to email.

Lower Maintenance and Support Costs

Technical Support Services can help your organisation save money by ensuring you resolve any technical questions or issues as quickly as possible - so you can reduce or even eliminate the impact and cost of downtime. A Technical Support Services subscription is easy to manage and budget for. It allows you to stay up-to-date with free software upgrades via electronic download and support via phone, email, online chat or self-help through enhanced access to Technical Knowledge Centre (TKC).

Application Development Support

A Technical Support Services subscription can help you take your wireless solution beyond email and help you mobilise applications by providing BlackBerry® Application Development Support. Technical Support Services level 3, 4 and 5 include application development support incidences that ensure your organisation has access to support services that can help facilitate your wireless applications initiatives and accelerate your time to results.

Technical Support Services provides access to the resources you need to ensure that your organisation is using the BlackBerry® Enterprise Solution to its maximum potential.

Technical Support Services is an affordable way to protect your investment in the BlackBerry® Enterprise Solution.

Adding Technical Support Services to any BlackBerry® Enterprise Solution deployment helps ensure you are getting the most from your investment. An annual Technical Support Services subscription is an easily managed IT expense that helps guarantee your BlackBerry® solution remains not only operational, but also fully supported as your organisation explores innovative ways to use it for boosting productivity and efficiency.

Technical Support Services can scale to meet all your current and future support needs.

Choose the level of support you need, when you need it. Like your BlackBerry® Enterprise Solution, Technical Support Services is flexible and adapts easily to meet your needs. The program offers six different support levels, allowing you to choose the ones that best suit your immediate requirements. As your wireless initiatives grow and your organisation relies more heavily on the BlackBerry® Enterprise Solution, you can migrate to a more comprehensive service level.

Technical Support Services provides you with a single source for BlackBerry® technical support and software upgrades.

No matter where or how you purchased your BlackBerry® Enterprise Solution Technical Support Services provides a single point for you to access the people who know it best - the manufacturer, Research in Motion (RIM). Choose to contact Technical Support Services by phone, email, online chat or through online self-service options - whichever is most convenient for you. You can be confident that the team providing support are BlackBerry® experts trained by RIM to have an intimate technical knowledge of your solution. Whenever new versions of software become available, your subscription entitles you to free upgrades via electronic download so you can stay current with the latest productivity enhancing features.

Technical Support Services can help save your organisation money.

A Technical Support Services subscription can help save your organisation money. Without a support contract, your organisation will incur a cost for software upgrades and can run the risk of losing productivity and business effectiveness, should a technical question or issue occur. Technical Support Services subscriptions include free software upgrades to the latest versions via electronic download as they become available. Technical Support Services can also pay for itself by helping to minimise the incidences and impact of downtime for the business critical communications and applications that run over your BlackBerry® Enterprise Solution.

• BlackBerry® Technical Support for Enterprise

• BlackBerry® Technical Support for SMB

• BlackBerry® Technical Support Services