Insight Software - FAQs

Contact your Insight account representative or email web_support_emea@insight.com

Yes, specific admin rights can be assigned to you if you wish to set up further users yourself.

Yes, there are 17 standard reports available to you in the online reporting tool. You can also save report settings and schedule reports to be sent to you at regular intervals. All reports are real-time as data pulls directly from Insight's back office system.

Reports can be run back as far as 1997 - however only in 3 year periods due to possible timeout issues with reporting over very long periods.

Yes. When you log in, you are plugging in to your own account and the pricing displayed there is being pulled directly from our backend system where all your agreements are linked. It is the same pricing that your account rep sees and quotes you should you call/email for a quote.

Yes, your contractual agreements are displayed including information such as agreement level and effective and expiry dates.

Yes, there is an order status tool on the site. You can track the status of your orders as well as get PoDs for orders which have already closed.

You can request a copy of a particular invoice online. Official invoice copies will be available online in the future.

This information is not available on the Insight Software site for security reasons. Please contact your account representative who will be able to provide the keys.

No. Pricing will be displayed in the currency your account is set up in.

Changes to addresses must be made in Insight's backend system and the changes will display on the web the following day. Contact your account rep to request these changes. Shipping addresses can be entered ‘on-the-fly' on the checkout page however.

Contact your account rep. S/he will gather some basic information about the project and set up a call involving the Insight eServices dept. Here are the basic questions to s/he will ask:

• Will you use an e-marketplace e.g. Ariba, Oracle SN?
• If not, what is the procurement system being used? e.g. SAP
• Will you use punchout to shop, or use a static price file e.g. Excel, CIF?

Through specially assigned admin rights, you can have the ability to build/modify lists of standard products for your users to purchase from. You can also include/exclude products, manufacturers or product groups from your catalogue entirely e.g. boxed products or open licensing where you have an agreement in place.

A ‘Favourites List' can be set up which contains your company's standard purchases so your users don't have to search for the products each time. You can also select to use this list as your landing page.