Breakfix Maintenance
Minimise employee downtime with Insight’s nationwide Break/Fix Service
Insight Client Solution's fully bespoke Break/Fix service is backed by customised service level agreements within a flexible contract framework. This provides you with a guaranteed fix time and flexibility of service cover from standard office hours to 24x7x365.
Services can be provided through the company’s mobile engineering team or as an onsite resource, positioning dedicated engineers at the client location. Insight Client Solutions has a multitude of skilled and experienced technical engineers of which 80% hold government security clearance, responding to increased demand for contractors to work on security-cleared sites.
Service Management
Insight Client Solution's service management system is fully integrated with its automated scheduling system, to issue work instructions and call information directly to an engineer’s Personal Digital Assistant (PDA). This infrastructure ensures that a call to Insight will always result in the right engineer, to the right place, with the right part at the right time to ?x a problem to the agreed service level.
Service Scope
The service is designed to cover all customer equipment regardless of manufacturer or age, with full leverage of manufacturer warranty. Break/Fix maintenance is provided for organisations of all sizes and covers the following core IT infrastructure:
- PDAs
- Personnel Printers
- Desktop Printers
- Communal Printers
- Plotters
- Scanners
- Desktop
- Laptops
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- Servers
- Mid Range
- Mainframes
- Peripherals
- UPS
- Routers
- Switches
- Storage
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Insight Client Solutions delivers a nationwide service in the UK. Large user sites are typically manned by dedicated onsite resource, whilst mobile engineers cover smaller or regional sites. Our nationwide logistics and spares management processes ensure that the correct parts are available to the right level of skilled engineers, ensuring SLA performance is met.
Performance Guarantee
Insight Client Solutions service is measured against client-agreed service levels and our performance against SLA is the basis for regular service review meetings. Regular service reports and reviews ensure a culture of continuous service improvement is emphasised.
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