Deskside Support
Enhance the reliability of your IT systems with Insight Client Solution’s Deskside support service
As part of our Lifecycle Management services, Insight’s clients have the option to enhance their Break/Fix or Help Desk contracts with a Deskside support agreement.
The Issue
IT departments are subject to increasing pressure to ensure high availability and reliability at the end-user level. Inadequate systems performance and unplanned downtime are highly visible to users and can ultimately be very costly to your business. In addition, increasingly disparate IT infrastructures have more costly and resource-intensive support requirements, with a large number of builds and images at multiple sites to maintain.
Insight Client Solution’s Deskside support service improves the reliability of your IT infrastructure through ensuring fault calls are quickly resolved through the deployment onsite of a fully qualified technical engineer to fix a problem on an end-user machine.
Service Scope
Insight Client Solution’s nationwide Deskside support service is an enhancement to a Break/Fix and/or Help Desk contract held with Insight. The service ensures that a team of highly skilled support engineers are on call to act on your behalf and attend an end user issue and resolve that issue quickly and effectively.
Deskside Support covers a combination of hardware maintenance and software support related issues. Software support is predominately provided for Microsoft operating systems and applications, however depending upon the requirement other offerings can be provided on request.
Highly skilled personnel manage the calls, ensuring they are resolved efficiently and effectively to agreed service levels. With early technical vetting, Insight can often resolve calls immediately. This reduces both user downtime and lowers maintenance costs, through the elimination of unnecessary visits.
The Benefits
- Cost effective support to ensure reduced business costs
- Single point of contact for both hardware and software issues
- Improved system availability ensures increased end-user 'up-time'
- Regular reporting and service reviews to ensure a consistently high quality of service. This assists with proactively identifying repeat incidents and finding a solution to resolve them
- Professional technical resource always at hand
- Nationwide coverage
Actions & Contacts
