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Insight

Overview

Insight's fully bespoke Break/Fix service is backed by customised service level agreements within a flexible contract framework. Services can be provided through a mobile engineering team or as an onsite resource, positioning dedicated engineers at the client location.

Benefits

  • Reduce employee downtown due to broken IT equipment
  • This provides you with a guaranteed fix time based on SLA
  • Flexibility of service covers from standard office hours to 24 x 7 x 365.
  • Cover all client equipment regardless of manufacturer or age
  • Full spares management
  • Leverage manufacture warranty via Insight

Insight Resource and Capability

  • 9 x in house engineers
       Holding accreditations from over 30 hardware and software partners
       70 x further engineers via Insight's partner network
       Security clearance
  • 2 x Project Managers (Prince 2 and ITIL accreditated)

Insight Offerings

Our nationwide logistics and process ensures that the correct parts are available to the right level of skilled engineers, ensuring SLA performance is met, SLA's include:

  • 4hr call to fix 24 x 7 x 365 (onsite fix)
  • 8hr call to fix 24 x 7 x 365 (onsite fix)
  • Next business day call to fix 24 x 7 x 375

Insight offers break/fix across the following hardware categories:

Desktop

  •  Desktops
  •  Desktop and Networked Printers

Mobile

Data Centre

  •  Servers
  •  Mainframes
  •  Storage
  •  UPS

Networking

Contact Information

To contact us about your requirements please submit a form or call 0800 333 333

Insight Direct (UK) Limited , Registered in England & Wales. Registered Office: Technology Building, Insight Campus, Terry Street, Sheffield, S9 2BU, UK

Company Number: 2579852, VAT Registration Number: 746 0751 29