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Insight

Overview

CareNet has been developed to enable Cisco clients to maintain greater peace of mind, operating Cisco technologies by drawing on the combined strengths of Insight's Cisco expertise and Cisco technology including:

  • Cisco Gold Practice accreditation
  • Insight's 24x7 Technical Assistance Centre (TAC)
       Staffed by Insight engineers
       Working to CAREnet defined SLA's
       Ensures your network is optimised, secure and performing in line with expectations.

Benefits

  • Resolve issues more quickly, thanks to Insight's access to leading support and troubleshooting resources, product expertise, and best practices
  • Receive more effective, consistent service from a partner that is optimally equipped to support Cisco advanced technologies and converged networks
  • CareNet has met strict Cisco certification and service delivery requirements
  • Simplify your support and service experience with a single point of contact that can deliver comprehensive access to the combined resources of Insight and Cisco
  • Over 20,000 items are currently supported by CareNet – it is a proven offering

Insight Resource and Capability

  • 18 x Cisco Certified Network Associates (CCNA )
        Security, Wireless and Voice
  • 6 x Cisco Certified Network Professionals (CCNP)
  • 9 x Cisco Certified Design Associates (CCDA)
  • 3 x Cisco Certified Design Professionals (CDP)
  • 3 x Cisco Certified Security Professionals
  • 6 x Cisco Certified Voice Professionals
  • 5 x Cisco Certified Internetworking Experts (CCIE)

Insight Offerings

Insight offers 3 customisable levels of CareNet services available to clients. These range from access to experts and basic fix, through to proactive monitoring, management and reporting on your networking estate.

  • CareNet Enterprise
        Reactive Break Fix
        Replacement parts fully facilitated by Insight and Cisco
        24/7 access to Insight's UK based Technical Assistance Centre (TAC)
  • CareNet IMAC ; Installs, Moves Adds & Changes
        Access to Insight's TAC for non-break fix issues
        Enhance your in-house skills without the expense of growing your team
        Expert change management processes
  • CareNet RIM; Remote Infrastructure Management
        Pro-active monitoring of your Cisco Estate
        Regular IOS and patching update
        Full reporting around your networking estate

Contact Information

To contact us about your requirements please submit a form or call 0800 333 333

Insight Direct (UK) Limited , Registered in England & Wales. Registered Office: Technology Building, Insight Campus, Terry Street, Sheffield, S9 2BU, UK

Company Number: 2579852, VAT Registration Number: 746 0751 29