Insight ON Beyond Bottlenecks: How SME Digital Twins Secure Transformation Success
By Insight UK / 24 Nov 2025 / Topics: Artificial Intelligence (AI) Software
Executive summary
Business transformation programmes are often delayed because key Subject Matter Experts (SMEs) are not available. This creates bottlenecks, delays project outcomes and increases the risk of the transformation achieving its goals.
Insight Consulting has recently been exploring the use of AI virtual agents to solve this problem.
The virtual agents act as digital twins of business SMEs. They absorb the domain expertise that is locked away in the SME, and provide it to the transformation teams to accelerate requirements gathering, decision validation, and scenario planning. This approach speeds up transformation, preserves organisational knowledge, and reduces dependency on individual people.
Background
A classic example of the challenge was seen on a global IT transformation at a large European financial services group.
The objective was to deploy new infrastructure and applications across various business units and geographical regions.
