Client story Modernising Online Exam Scoring for Education
CLIENT STORY
Modernising online exam scoring for a global education provider
Client
A leading global education management provider needed to modernise its online exam scoring process and reduce uncontrolled operational costs. It engaged Insight AI as a delivery team to move from a legacy architecture to a more efficient flow and to give operators a single source of truth for every exam.
Education
Challenge
Before engaging Insight AI, the client was struggling with an inefficient process for marking online exams, uncontrolled costs and a high number of incidents raised by operators. It was difficult for staff to keep track of exam references and details, which slowed down operations and increased the risk of production incidents.
At the same time, the client needed to support remote invigilation exams and ensure all online exam types could be processed reliably, under the regulatory and compliance pressures typical of high-stakes education assessments.
Outcomes
Insight AI designed and built a bespoke application from scratch, giving operators a snapshot of all exams. The team also improved and integrated the existing applications and led the transition to the new architecture. As a result, incidents decreased and exam marks are now delivered to learners on time, with no major blockers or delays.
Insight AI was selected for its track record with the client and its reputation for technical knowledge, innovation and proactiveness.
In the highly regulated education management sector, the ability to think outside the box and design a new application without detailed requirements was critical to modernising exam scoring. Insight AI brought talent and advisory expertise, becoming the go-to experts for the entire end-to-end flow. Its collaborative approach within a multi-team programme, combined with experience in cloud architectures, legacy integration and cost-focused process design, made it an ideal partner for the client’s strategic transition to a more efficient and stable exam management platform.
Our solution
Working without detailed client requirements, Insight AI proposed and designed a new bespoke application: an assessment upload service that provides a consolidated overview of all exams, including candidate details, exam status and potential errors. It gives operators a single source of truth and a powerful troubleshooting tool.
The team also supported the implementation of a complete flow for marking remote invigilation exams, so that home-based assessments and their recordings could be validated within the new architecture. It improved the legacy exam management application and integrated it with the new marking application, ensuring each online exam type passes correctly through all stages. The result is a custom-built, cloud-ready architecture rather than an off-the-shelf product.
Key highlights:
- Delivery: Insight AI followed a Kanban methodology, working as a delivery team within a wider programme that included multiple client and third-party teams, with Jira and Confluence supporting transparent planning, coordination and delivery
- Technology: Microservices, AWS cloud hosting, React on the front end, C# ASP.NET and CI/CD pipelines for the new application, with Copilot used as a low-code and automation aid
- Remote invigilation: An end-to-end flow for marking home-based assessments and validating their associated recordings
- Legacy integration: Careful interfacing with the 20-year-old monolithic legacy system built on .NET 4; no data migration was required, and the integration work ensured all online exam types could be processed correctly
Benefits and outcomes
The new architecture and flow gave the client a more stable, efficient and cost-controlled exam scoring process.
- Cost control: Only questions that genuinely require human review are sent to markers, reducing unnecessary marking effort and supporting more efficient cost management
- Operational stability: A more stable end-to-end process, with fewer incidents raised by operators and a reduced risk of production issues
- User impact: Exam marks are now provided to students in time, with no major blockers or delays, reinforcing the client’s image as a professional exam provider
- Process efficiency: The assessment upload service has increased operator efficiency and improved troubleshooting across the entire exam flow
By / 5 Nov 2026 / Topics: Application development
