How to process cancellations for Microsoft CSP products:

RAP is your platform to get the licenses you need. The following details provide instructions on how to cancel your Microsoft 365 (seat – based licenses), Software subscriptions and Perpetual Software purchases within CCx.

The Microsoft Cloud Care Reseller Agreement contains the terms & conditions accepted when purchasing Microsoft cloud products in CCx, including detailed information on renewal and cancellation.

When a new Microsoft 365 seat-based license subscription is purchased or renews, Microsoft allows the cancellation within 7 calendar days (168 hours) from the time of order or renewal only.

• Full credit will be applied for cancellation within 24 hours.
• Prorated refund for cancellation on days two through seven.

How to cancel Microsoft 365 seat-based subscriptions:

On the Subscription detail page, you will see a link on the left called Cancel.
Cancel allowed until Date & time stamp (UTC) are displayed, if the Cancel button is greyed out, the cancellation window has closed.

After Microsoft closes the 168-hour window, they will not allow cancellation or license count reduction until the end of the subscription term.

The window for license count modification and/or cancellation will open again at the next renewal.

Click on Cancel to open the Cancel subscription window add the following information to proceed with the cancellation:

• Reason for cancellation
• Comments

How to cancel Software Subscriptions:

Software Subscriptions follow the same 7‑day (168‑hour) cancellation window and cancellation process as Microsoft 365 seat‑based subscriptions.

Please note the following important conditions:

• No refunds are available once Server Subscriptions have been provisioned and are in use, as outlined in the Microsoft Cloud Care Client Agreement.
• Cancellation requests must be submitted within the applicable 7‑day (168‑hour) window.
• Once provisioned and active, Software Subscriptions are non‑refundable, even if the cancellation window has not yet elapsed.

XXX - How to cancel Perpetual Software products:

Perpetual software products follow the same cancellation process described above. However, cancellations are only permitted within thirty (30) days of the order date.

• Partial cancellations are not permitted.
• A full refund may be issued for cancellations requested within thirty (30) days of purchase, subject to Microsoft’s program requirements and/or approval.
• Upon cancellation and refund, all associated license keys will be permanently deactivated.

After the 30‑day period has elapsed, perpetual software purchases are non‑cancelable and non‑refundable.

If you require support, please raise a support ticket here.
Your Insight Customer Success Manager is available to support you throughout the entire process.