Popular questions

How do I return an item I have ordered in error?
There are two ways in which you can contact us, either by going onto your account, clicking 'Order History' and then clicking...

How do I return an item that has been sent incorrectly?
If you discover any discrepancies when your item is delivered please report these to us within 48 hours of receipt. There are...

How do I return an item that has arrived damaged?
Any damaged goods must be signed for as damaged on the courier paperwork and reported to us within 48 hours. There are...

How do I return an item that is faulty?
If you believe there may be a fault with your product within the warranty period, please ensure that you have read through the...

Returns Policy
Read our returns policy here.

How to return and request refund
Please contact Client Services on 0344 846 3333, or your Account Manager who will be able to arrange collection from mainland...

How to return and request replacement
Please contact Client Services on 0344 846 3333 or your Account Manager who will be able to arrange collection from mainland...

How Insight will handle your refund
Refund will be processed back via the same method that payment was made. For credit card transactions this can take up...

When will I get my refund?
Credit Card Pre-Authorisation cancelled means that no money is taken until your order is ready to dispatch, but BACS...

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