Analyst report Forrester: Predictions 2022- Automation
By Insight UK / 11 Jan 2022 / Topics: Data and AI Modern workplace
Businesses that want to gain a competitive edge are turning to automation to improve processes and address labour shortages. However, automation must be undertaken strategically, with an eye toward employee experience as well. This Forrester report examines some of the top trends impacting enterprise automation in the year ahead.
Topics include:
- Automation lessons learned from the COVID-19 pandemic
- The evolution of automation Centers of Excellence (CoEs)
- The role of automation in fueling extreme innovation
- The impact of automation on employee psychology
"15% of automation CoEs will broaden their scope to include AI-led initiatives."
"Only 35% of service companies will introduce physical robot workers."
"Advancing automation will push 15% of enterprises to monitor employee psychology."
Who is this report for?
Chief technology officers and IT decision-makers will benefit from the expert analysis and statistics in this report
about the role of automation in the post-pandemic era and the importance of accelerating automation initiatives.
What will I learn?
After viewing this report, readers will understand:
- Automation lessons learned from the COVID-19 pandemic
- The evolution of automation Centers of Excellence (CoEs)
- The role of automation in fueling extreme innovation
- The impact of automation on employee psychology
About Forrester
Forrester Research is one of the most influential research and advisory firms in the world, working with business and technology leaders to develop customer-obsessed strategies that drive growth.