Cloud Care Improvements & Fixes
Cloud Commerce Platform (CCx) and Cloud Consumption Reporting (CCR) - Improvements & Developments
Current updates of Insight's Cloud Commerce Platforms:
Cloud Commerce Platform - CCx on https://buy.insight.com - August 29, 2026:
- CCx User Interface Enhancement: “Subscriptions” is now “My Products”:
To make navigation within our Cloud Commerce Platform (CCx) more intuitive, we have renamed the“Subscriptions” menu item to“My Products.”
This change better reflects the wide range of products and services available through CCx, including subscriptions, consumption-based services, perpetual software, marketplace offerings, and other cloud solutions.
What does this mean for you?
The functionality remains unchanged, all your existing products and services can still be viewed and managed in the same location and the new“My Products” label provides a clearer and more comprehensive representation of the products available within CCx.
This enhancement is designed to improve the user experience and make it easier to navigate and manage your cloud portfolio through the platform.
No action is required from your side. Simply look for “My Products” in the CCx navigation menu the next time you log in.
- Reseller Admin Portal (RAP) Enhancement: Partial Subscription Upgrades Now Available for Tier 2 Reseller Customers:
We are pleased to announce that partial subscription upgrade functionality is now available for Tier 2 reseller customers within our Reseller Admin Portal (RAP). This enhancement extends a capability that was previously available only to direct customers, providing a more consistent experience across customer types.
What does this mean for you?
* Tier 2 reseller customers can now perform partial subscription upgrades directly within CCx.
* The functionality mirrors the existing Tier 1 upgrade experience, providing the same flexibility and ease of use.
* Customers can upgrade only the required portion of an eligible subscription, helping to better align licensing changes with business needs.
* The upgrade workflow and user experience have been designed to be consistent with the established Tier 1 process.
This enhancement delivers greater flexibility when managing Microsoft subscriptions and ensures a more unified experience across our Cloud Commerce Platform for both Tier 1 and Tier 2 customers.
No action is required. The partial upgrade capability is now available for eligible Tier 2 reseller customers within RAP.
- Additional Reseller Admin Portal (RAP) Enhancements:
Two additional enhancements have been introduced to the Reseller Admin Portal (RAP), further improving the administrative experience for reseller partners.
What's new?
* All newly added end customers will now default to the Commercial / Corporate customer segment. Microsoft vendor attribute verification will subsequently update the customer classification if required.
* The tab order on the Create Account screen has been improved to follow a more intuitive left-to-right, top-to-bottom flow.
Benefits for reseller partners These enhancements streamline customer onboarding, improve data entry efficiency, and provide a more user-friendly experience for Tier 2 reseller administrators.
Cloud Consumption Reporting - CCR on https://ccr.insight.com - September 03, 2026:
- Easy Sold to selection:
For customers with multiple Sold-To accounts, we have simplified the account selection experience, making it easier to switch between your different Sold-To entities and access the information you need more efficiently.
- New Payment Due and Overdue Widget in CCR:
We have introduced a new Payment Due and Overdue widget in the Cloud Consumption Reporting (CCR) platform, providing a clear overview of invoice payment statuses and making it easier to identify invoices that are approaching their due date or are overdue.
- Updated Invoice Status Information:
To provide greater visibility into your invoice payment status, we are enhancing the invoice status indicators within Cloud Consumption Reporting (CCR). The current status labels "Paid" and "Unpaid" will be replaced with more precise payment statuses:
* Paid – The invoice has been fully paid.
* Coming Due – The invoice is approaching its payment due date.
* Overdue – The invoice has passed its payment due date and remains unpaid.
This enhancement will help you better track invoice payment timelines and take timely action when required.
- The NPS Feedback link was fixed for all regions
Cloud Commerce Platform (CCx) – Upcoming release dates for Q3 2026:
- July 04, 2026 05:30 UK / 06:30 CET until 06:30 UK / 07:30 CET
- August 01, 2026 05:30 UK / 06:30 CET until 06:30 UK / 07:30 CET
- August 29, 2026 05:30 UK / 06:30 CET until 06:30 UK / 07:30 CET
Please be aware that this maintenance downtime (typically on the first Saturday of the month) will be used to deploy ongoing improvements and to install new features. During this time, you will see a maintenance page on https://buy.insight.com/ that will prevent you from accessing the site and make transactions.