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Cloud Care Improvements & Fixes

Cloud Commerce Platform (CCx) and Cloud Consumption Reporting (CCR) - Improvements & Developments

Current updates of Insight's Cloud Commerce Platforms:

Cloud Commerce Platform - CCx on https://buy.insight.com - May 02, 2026:

  1. Adobe Product Recommendations:

    We’ve introduced Adobe Product Recommendations to help you discover relevant Adobe products at the right time within Cloud Commerce.

    When you sign to CCx at https://buy.insight.com, you’ll see personalized suggestions on your Dashboard, with a direct path to view product details for informed purchase decisions. Recommendations also appear during renewal updates, so you can review and add suggested products without leaving the renewal workflow.

    All recommendations are provided by Adobe and are matched to the Adobe product catalog to ensure accurate, ready-to-purchase information.The Cloud Commerc

  2. Updated Microsoft Customer Agreement (MCA) Process:

    Action needed: Keep your Microsoft services running smoothly. Microsoft requires an up-to-date Microsoft Customer Agreement (MCA) for any subscription changes, including scheduled changes for auto-renewals.
    For this reason, starting in May our Cloud Commerce Platform (CCx) on https://buy.insight.com will also require current MCA acceptance before changes can be made.

    To avoid any lapse in service, please log in to https://buy.insight.com, go to Account > Microsoft > Update MCA to review and confirm your MCA compliance.

  3. Self-Service Management of Microsoft's Granular Delegated Admin Priviliges (GDAP):

    GDAP is a Microsoft-mandated framework that governs how Insight holds and exercises administrative access on behalf of its customers, making it a critical component of both platform compliance and service delivery.

    For our existing customers, we now have a direct, self-service access to view and manage their GDAP Relationship within CCx at https://buy.insight.com at any time.
    Navigate to Account > Microsoft > Manage GDAP Relationship to review and update your GDAP settings. Upon selecting "Manage GDAP Relationship," customers are presented with Insight's defined GDAP options:

    Recommended, Basic, Limited, and No GDAP.

    Each accompanied by clear informational messaging to help customers understand what each option means for their account and administrative access. This guided selection experience ensures customers can make informed decisions about their GDAP configuration without requiring support intervention. Additionally, customers can now view their current GDAP status at any time by selecting the "View GDAP Relationships" button, providing real-time visibility into the state of their Microsoft administrative relationship with Insight.

    When a customer selects a new GDAP relationship, the system now automatically terminates the existing GDAP relationship before establishing the new one — ensuring there are no overlapping or conflicting relationships active at any given time.

Cloud Consumption Reporting - CCR on https://ccr.insight.com - May 07, 2026:

  1. Report Scheduling for Insight Invoices:

    Clients can now set the Insight Invoice report to be scheduler, per provider on a specific day of the month.  The report will be sent for invoices for the previous month up through the day of the current month it was set to run.

  2. Subscription History for M365:

    Aa new tab is available on the M365 Subscriptions page to view quantity changes over time.  
    Data can be sliced by Commitment Perion, last 12 months, full previous year, full previous year minus 1.

  3. New columns to the Microsoft Insight Invoice Detail report (Billable Items):

    Promo Description and Charge Types are new fields for License Based products.

  4. Perpetual Licensing Billing Cycle update:

    On the M365 Subscriptions page, the Billing Cycle will show “Onetime” for Perpetual Licenses rather than “Unknown".

Cloud Commerce Platform (CCx) – Upcoming release dates for Q2 2026:

  • April 04, 2026 05:30 UK / 06:30 CET until 06:30 UK / 07:30 CET
  • May 02, 2026 05:30 UK / 06:30 CET until 06:30 UK / 07:30 CET
  • May 30, 2026 05:30 UK / 06:30 CET until 06:30 UK / 07:30 CET

Please be aware that this maintenance downtime (typically on the first Saturday of the month) will be used to deploy ongoing improvements and to install new features. During this time, you will see a maintenance page on https://buy.insight.com/ that will prevent you from accessing the site and make transactions.