How do I return an item that has been sent incorrectly?

If you discover any discrepancies when your item is delivered please report these to us within 48 hours of receipt. There are a few ways in which you can contact us, either by going onto your account, clicking 'Order History' and then clicking 'Process Return' on the left next to the corresponding product. Or, you can contact us on 0344 846 3333. In some instances we can send an urgent replacement however this is at Insight’s discretion.

Alternatively you can submit a returns request in our Customer Support Centre.

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