How do I return an item that is faulty?

If you believe there may be a fault with your product within the warranty period, please ensure that you have read through the "Troubleshooting" section of your manual (where applicable) as this can help resolve many common issues. Technical help specific to your product can also often be obtained by calling the Technical Support team of the product manufacturer; contact details can be found in the documentation included with your item. If this fails to resolve the issue then take the following steps:


How do I report a fault?

Repair/Returns procedures vary from manufacturer to manufacturer, some manufacturers deal direct and for others Insight covers the warranty.  If within 14 days and dead on arrival please obtain a DOA reference/ letter direct from the manufacturer before contacting Client Services on 0344 846 3333 .

What happens next?

In the cases where the product is returned to Insight for credit, replacement, or repair we will collect the product by courier and test for the fault reported.  After the fault is verified we will proceed with the return.


How long will this take?

If the product is to be exchanged, this will usually take around 3-5 working days, stock permitting. If the product is to be repaired, this can take up to 30 days. In all cases, we will do all we can to expedite the process, and make sure you have a working product as soon as is possible.

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