How to return and request refund
There are a few ways in which you can contact us, either by going onto your account, clicking 'Order History' and then clicking 'Process Return' on the left next to the corresponding product. Or, you can contact us on 0344 846 3333. Please refer to paragraph 8, Warranties and Returns, in our terms and conditions to check that you are eligible to return your item.
Please contact Client Services on 0344 846 3333, or your Account Manager who will be able to arrange collection from mainland UK and process the refund.
Alternatively you can submit a returns request in our Customer Support Centre.