Cloud Care Update
By   / 1 Nov 2025
More information on promotions can be found in our New Commerce Experience (NCE) promotions section here
At Microsoft Ignite 2025, Microsoft announced a major advancement in cybersecurity:
Security Copilot agents are now integrated directly into the workflows of Microsoft Defender, Microsoft Entra, Microsoft Intune, and Microsoft Purview. This update introduces a dozen new agents designed to deliver autonomous, proactive protection across security operations. To make adoption seamless, Security Copilot will be available to all Microsoft 365 E5 customers.
Rollout Details:
Welcome to a new era of cybersecurity—ambient, autonomous, and built-in—empowering your team to stay ahead of threats.
More information can be found here
In 2023 Microsoft introduced Copilot, and it quickly became an essential AI companion for companies worldwide.
Available worldwide on December 1, 2025, Copilot Business will bring all the same Microsoft 365 Copilot capabilities to customers at an SMB-friendly price.
All you need is a Microsoft 365 Business plan and fewer than 300 users.
Microsoft Copilot Business delivers a unified experience, connecting across familiar tools like Word, Excel, PowerPoint, Outlook, and Teams.
Work IQ, the intelligence layer that enables Microsoft 365 Copilot to know you, your job, and your company inside and out, means that Copilot Business is AI that is truly ready for work, delivering personalized productivity gains. It automates routine tasks and surfaces valuable insights, while respecting your existing security, privacy, and compliance settings.
Knowing your sensitive information is protected, you can adopt AI safely and confidently. No extra setup is required, and your data remains private and under your control.
More information can be found here
As announced in October 2025, starting April 1, 2026, Microsoft will discontinue the free grace period for accessing services on non-renewed subscriptions under the CSP program. This change applies to license-based services that are purchased / renewed on or after April 1, 2025, and expire on or after April 1, 2026, with auto-renewal turned off.
For customers who choose not to renew their subscriptions purchased through Insight, this subscription will be cancelled at the end of its term and will immediately enter a disabled status.
While in a disabled status:
To prevent service disruptions or data loss, we recommend reviewing your renewal settings and planning accordingly.
Options include:
Development is already underway to incorporate these changes into our Cloud Commerce Platform (CCx).
We will keep you informed as progress continues and notify you upon completion.
Microsoft has released a critical out-of-band (OOB) security update addressing CVE-2025-59287, a remote code execution vulnerability affecting Windows Server Update Services (WSUS) across supported Windows Server versions.
This vulnerability has been assigned a CVSS score of 9.8 and is classified as Critical.
Impact Summary:
Required Actions:
You can view impacted resources in Service Health by selecting the Impacted Resources tab at the top of this message.
Microsoft Announces Licensing and Pricing Changes Following Agreement with European Commission:
Microsoft has finalized an agreement with the European Commission, referred to as Microsoft’s “Commitments” to expand interoperability and data portability resources. As part of this agreement, Microsoft will implement additional changes to the licensing and pricing of Microsoft 365, Office 365, and Microsoft Teams. These updates aim to enhance flexibility, support open ecosystems, and provide customers with more options tailored to their needs.
To align with the Commitments while continuing to prioritize customer needs, Microsoft is introducing several changes to its licensing and pricing structure.
These changes will take effect globally on November 1, 2025
Key Updates:
Key Takeaways:
Contact your local Insight account manager if you have further questions.
More information can be found in the Microsoft 365 Blog here
We’re introducing a new Microsoft Invoice Preferences feature, designed to give customers greater flexibility in how billing is structured. This capability will be integrated across all relevant systems, including direct clients and resellers.
The enhancement includes:
User interface updates to enable preference selection and backend system modifications to store, process, and apply preferences
Available Invoice Preferences:
Standard: Invoices will remain unchanged and follow the current format.
By Purchase Order Number: Each purchase order will generate a separate invoice.
Split Azure and the Rest: Two distinct invoices will be issued, one for Azure-related charges (consumption, reservations, marketplace, etc.), and one for Microsoft 365 license subscriptions (including Perpetual, Software Subscriptions and related products).
This update empowers customers to align billing with internal processes and improve financial clarity across Microsoft product lines.
After we have made invoices available within our Cloud Consumption Reporting (CCR) platform at https://ccr.insight.com last month, we are consolidating the navigation structure by combining invoice and reporting under a single "Invoices & Reports" tab which will contain a link out to CCR.
We are also moving the credit visibility feature to this new tab to allow users to view their available credit limits directly from the invoices and reports page through a simple click on "See my credit limit".
We are enhancing the Account page for resellers by adding Account Executive details directly to their dashboard. This update will give resellers clear visibility into their designated representative, streamlining communication and improving support responsiveness.
With this system extension and user interface upgrade, resellers will have immediate access to their assigned Account Executive, empowering them to quickly identify their primary Insight contact for sales inquiries, technical assistance, and strategic collaboration.
To improve the upgrade experience for Microsoft products, we’re introducing clearer messaging when no eligible subscriptions are available.
Currently, when customers select "Existing subscription" as their upgrade destination, they may find that none of their current subscriptions qualify, without any explanation as to why.
With this enhancement, a message stating "No existing subscriptions qualify" will now appear above the "View ineligible subscription" link. This provides immediate clarity and helps customers better understand their upgrade options.
Currently, customers must navigate away from critical subscription management tasks like "Manage billing preferences" and "Manage renewal" to access their product history information, creating unnecessary clicks and workflow interruptions that reduce productivity and user satisfaction.
This enhancement will add the existing Product history table to the bottom of both the "Manage billing preferences" and "Manage renewal" workspace pages, creating consistency across all manage subscription functions and providing customers with immediate access to their subscription timeline without leaving their current task.
We’re excited to launch a comprehensive Adobe Flexible Discount Program designed to strengthen our competitive edge and deliver greater value to customers in the Adobe marketplace.
This initiative introduces a fully integrated discount management system that automatically retrieves, validates, and applies Adobe’s flexible pricing throughout the customer journey. The program intelligently determines eligibility for both percentage-based and fixed-amount discounts, ensuring a seamless experience across all touchpoints:
Product Discovery: Customers are notified of available discounts directly on product pages.
Shopping Cart & Checkout: Real-time pricing reflects applicable discounts for a transparent purchasing experience.
Subscription Management: Existing customers can take advantage of new promotional opportunities as they arise.
This enhancement simplifies the buying process, improves pricing transparency, and ensures customers receive the best available offers, every step of the way.
Customers will now see only the Adobe products they are authorized to purchase. This enhancement simplifies product selection, reduces confusion, and helps prevent unauthorized transactions, ensuring a more efficient and compliant purchasing experience.
New report on the Azure Plan Invoice page detailing which SKUs changed from the previous month.
A wider month selection is available from the DownloadReports page, where users can compare for example January invoice data to September invoice data.
On pages where the monthly difference total is visible, we will add the percentage difference. This data will be shown using two decimals.
All grids have been enhanced to allow for page size selection of 20, 50 or 100 items per page.
Trend charts on Azure Plan Invoice, Insight Invoices, billed and unbilled Azure subscription summary pages will include the option to expand to show 12 month trends as well as the default 6 months.
Dashboard widgets will only allow 6 due to spaceconstraints.