Their vital role is enabled by mission-critical technologies that allow them to work on the spot and access essential information and communication networks.
The need for organisational agility and digital transformation has never been more important, with success now hinging on embracing the digital revolution to optimise the employee experience and overcome future challenges.
Frontline workers have unique roles and rely on their mission critical devices like rugged computers, handy mobile point-of-sale (mPOS) devices, and wearables. These tech tools are absolute must-haves for accessing work apps and getting the job done. While they’re usually company-owned, in some cases, workers can use their personal gear, especially in food delivery or rideshare services. But here’s the catch: When these devices fail, workers are unable to perform their jobs, affecting the organization’s bottom line.
Mobilising a diverse frontline workforce is a challenge. With geographically dispersed teams and varying use cases, it poses unique difficulties. Cloud computing and a flexible IT infrastructure help supply chains scale and adapt.
However, a unified digital-first management platform is essential for long-term success. It simplifies operations, enhances worker experience, and ensures compliance.
By consolidating management silos, UEM reduces costs and strengthens security for digital technologies. Combining Mobile Device Management (MDM) and Enterprise Mobility Management (EMM), UEM offers a comprehensive framework. It allows organisations to manage any endpoint on a single platform, guaranteeing maximum visibility and security. With UEM, IT teams can efficiently deploy and support mission-critical devices, empowering frontline workers and improving their digital experience.
VMware Workspace ONE® Unified Endpoint Management is an intelligence-driven digital workspace platform built to meet the unique management requirements of mission critical devices used by frontline workers, at scale. With Workspace ONE, organisations can quickly and easily stage, manage and support any device—from rugged handheld mobile computers and self-service kiosks to wearables and BYO—alongside existing mobile and laptop deployments, from a single console.
Simplify management of mission-critical device deployments with low-touch enrolment and configuration, shared device management, device and app analytics, and remote worker support.
Deliver a seamless, consumer-like end-user experience across shared devices by giving workers access to only the apps, content and settings they need to stay productive and engaged.
Give IT and help desk staff the ability to provide real-time remote support to quickly assist workers with device tasks and issues before they impact your bottom line.
Support new and innovative technologies that improve productivity and enable exceptional customer experiences at scale - like BYO, wearables, peripherals and interactive kiosks.