Cloud Care Update
By   / 1 Feb 2026
As announced in October 2025, Microsoft will discontinue the free grace period for accessing services on non-renewed subscriptions under the CSP program.
New date: This change applies to license-based services that are purchased / renewed on or after April 1, 2025, and expire on or after May 4, 2026, with auto-renewal turned off.
For customers who choose not to renew their subscriptions purchased through Insight, this subscription will be cancelled at the end of its term and will immediately enter a disabled status.
While in a disabled status:
To prevent service disruptions or data loss, we recommend reviewing your renewal settings and planning accordingly.
The Cloud Commerce application will implement enhanced status management and user experience improvements for subscription review processes. When an order or transaction is placed on credit hold and marked as "In Review," the system will automatically apply a corresponding "In Review" status to the related subscription, ensuring consistent status alignment across all system components. Additionally, users accessing the Subscription Listing Page will benefit from improved transparency through hover-over messaging that provides clear explanations when subscriptions are in "In Review" status.
The Cloud Commerce application will enhance the Order Details page to provide NCE (New Commerce Experience) customers with improved visibility into their product term configurations.
When viewing product details on the Order Details page, customers will now be able to clearly identify when a "Term End Date" is set to "Custom" rather than a standard term period.
The Cloud Commerce application will implement enhanced credit check logic for quantity changes and upgrades that significantly improves the customer experience and reduces unnecessary credit holds.
Currently, the system performs credit checks against the entire subscription quantity when processing changes, but the new logic will only evaluate the incremental value of the actual change being made.
This refinement means that when customers increase quantities or upgrade their subscriptions, credit checks will focus solely on the additional cost rather than re-evaluating the full subscription value.
This change reduces the likelihood of credit holds for existing customers with established payment history, streamlines the modification process, and eliminates unnecessary friction in routine subscription adjustments while maintaining appropriate financial controls for new spending.
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