Create winning experiences
- Boost engagement, collaboration and operational effectiveness for customer success
- Design better experiences, activate agent potential and support new ways of working
- Explore patterns and trends, extract meaningful insights and act with confidence
- Reduce IT dependency and ensure ongoing success with a reliable and secure platform
Features
Omnichannel routing
Stay ahead of changing customer expectations.
- Digital Channels; Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Predictive Dialer
- Virtual Agent
Omnichannel routing
Stay ahead of changing customer expectations.
- Digital Channels; Interactive Voice Response (IVR)
- Automatic Call Distribution (ACD)
- Predictive Dialer
- Virtual Agent
Workforce Engagement Management
Simplify scheduling and forecasting for optimum results.
- Quality Management
- Workforce Management
- Customer Surveys
- Call & Screen Recording
Contact Centre Analytics
Drive insights to optimise customer experiences.
- Speech Analytics
- Customer Experience Analytics
Customer Engagement
Design superior customer experiences with an open communications platform.
- CRM
- Payment Processing