Popular questions
How do I check the status of my order?
The order status messages can be viewed through the 'Order History' section when logging into your account...
When I placed my order it stated my item was in stock, but it hasn’t shipped
In some circumstances it may be that our supplier cannot provide you with any timed delivery services other...
How can I print my order confirmation?
To view orders firstly login, click "Tools" in the top right corner and then "Order history" or this can be accessed under...
How can I check orders placed with a sales rep?
All orders will be visible under the portal regardless of the method of order placement, you are able to see if the...
Can I cancel my order?
Please contact your assigned Account Manager or general sales 0844 846 3333 who will be able to advise the status...
How can I save my own quotes?
Once you've added an item to your basket click into your cart in the top right corner. You can save a quote by clicking the...
What is Quick Buy?
Quick Buy lets you quickly and easily purchase a product from the shopping cart page. Simply enter the...
How do I get technical support relating to a hardware product?
For Technical queries relating to a specific product, we recommend you speak with the manufacturers directly...
What does Ordered Upon Request mean?
'Ordered Upon Request' means that we currently have no stock but we are still able to process orders for items...
How do I get clarification on ETA Status’s?
Please see ETA’s and the explanations here.