How do I check the status of my order?

Use the orders navigation and select order tracking/history from the menu options. From there, you can locate your recent orders and check the status.

Here are the definitions for the order status messages:

In Progress: The order has not yet been shipped

On Hold: The order has been placed on hold by insight, therefore not yet been shipped

In Lab Config: The order has gone to our warehouse for configuration, therefore not yet been shipped

Partially Shipped: The order has been partially shipped

Complete: The order has been shipped

You’ll find the Shipping date and Estimated delivery date at the bottom of the Order details page by selecting into the order number.

Please note - If you require an update on your order prior to it being invoiced please contact your assigned Account Manager or general sales 0344 846 3333.

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